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These legal terms set out what applies when you access mrjili, what rights you hold over your account data, and how we handle disputes or corrections. Availability depends on local law and eligible regions — review the scope section below before proceeding.
Access to mrjili is subject to the laws of the jurisdiction where you are located. We do not claim universal availability — if local law restricts or prohibits online casino and betting services in your area, those restrictions apply to you, and it is your responsibility to confirm eligibility before creating or using an account. For users in eligible regions of the Philippines, the account terms cover how your wallet operates, how transactions through GCash, Maya, and GrabPay are recorded, and what recourse you have if something goes wrong. Each deposit or transfer logged through these payment rails appears in your account wallet history; that record is the reference point for any dispute you raise with us. We reserve the right to update these terms when regulatory conditions or platform operations change. When we do, the updated version is published here with a revised date. Continuing to use the account after an update constitutes acceptance. If you disagree with a revision, you may close your account by contacting support through the channels listed on this page. We do not retroactively alter records of completed transactions — your wallet history remains an accurate log regardless of any policy change.
Transactions via GCash appear in your account wallet and are governed by these terms.
Maya transfers are recorded at the time of processing; the wallet entry is your transaction reference.
GrabPay payments are subject to both our terms and the payment provider's own conditions.
Bank Transfer deposits are logged under the same account wallet rules as e-wallet transactions.
Not every element of your experience falls under a single policy document. Here is a clear breakdown of what this legal page governs, what sits outside it, and where to look for the relevant rules in each case.
Creating, logging into, suspending or closing your mrjili account is fully within scope. The terms here define eligibility conditions, identity verification expectations and what happens to your wallet balance if an account is closed.
Deposits and withdrawals processed through GCash, Maya, GrabPay or Bank Transfer fall under these terms for the platform side. The payment provider's own conditions govern their side of the transaction, and both sets of terms apply simultaneously.
Game content — including titles from studios such as JDB, Pragmatic Play and CQ9 — is supplied by third-party providers. We make that content available in the lobby, but the game rules and payout mechanics are defined by each studio, not by this policy document.
External links, payment processors and studio platforms operate under their own legal frameworks. Clicking out of mrjili or initiating a payment through an e-wallet moves part of your session outside the scope of these terms.
Your account is the primary record of everything that has happened in your session history — bets placed, amounts deposited through GCash or Maya, and any corrections we have applied. You have the right to request a copy of that record at any time by contacting support. If you spot an error in your personal details — name spelling, contact number, linked e-wallet — you can raise a correction request and we will review it within the timeframe stated in the support response. Questions about how your data is stored or who can see it are handled through the same support path. Closing your account does not delete your transaction history; that record is retained for regulatory compliance and remains accessible to you on request for the duration our retention policy allows. The process for each of these actions starts from the account section after login or from direct contact with the support team.
Log in and open the account section to see your full transaction and session history. For a detailed export, contact support and request a record copy — they will confirm the format and delivery method available.
If your name, contact number or linked payment method contains an error, raise a correction through the support channel. Provide the correct information and any verification the team requests; we process confirmed corrections as quickly as the review allows.
Any clause on this page that is unclear can be queried directly. Use the support chat or email path listed in the contact section below; reference the specific clause and we will respond with a plain-language explanation.
Contact support to initiate account closure. Any remaining wallet balance subject to withdrawal eligibility will be addressed in that process. The support team will walk you through the steps and confirm when the closure is complete.
For policy-related questions — including data requests, account corrections or disputes about recorded transactions — use one of the three contact paths below. Have your account details ready when you reach out; it helps us locate your records and respond accurately.
Open the chat icon from any page after login. This path is suited for quick policy questions and account record queries. The agent will escalate to a specialist if your question requires a formal review.
Send a detailed message to the support email address shown in your account settings. Include your registered contact number and a clear description of the legal or data matter. Email is the preferred path for formal correction or closure requests.
The Help Centre — accessible from the footer after login — contains published answers to common policy questions. If the answer you need is not there, the page includes a direct link to open a support ticket.
Our approach to your data is straightforward: we collect what is needed to run your account and process transactions, we store it for as long as our retention obligations require, and we do not sell it to unrelated third parties. Here is what that looks like in practice across four areas.
Account registration data — contact details, linked e-wallets such as GCash or Maya, and transaction history — is stored on secured servers. Access is restricted to personnel with a direct operational need, and we apply standard encryption to data in transit and at rest.
We use cookies to keep you logged in, remember your lobby preferences and measure which sections of the site you visit. The cookie notice shown on your first visit lets you review what is active. Adjusting your browser settings can limit non-essential cookies, though this may affect account functionality.
Protecting your account is a shared responsibility. We apply session security on our side; you should use a strong password and avoid logging in on shared devices. If you notice unexpected account activity, contact support immediately using the paths above so we can investigate and act.
Transaction records are retained for the period required by applicable law and our operational obligations. After that period, data is deleted or anonymised. You may request confirmation of how long your specific data is held by contacting support with a written retention query.
These are the questions we hear most often about our legal terms, account rights and data practices. If yours is not here, the support team is the next step.
Access to mrjili and the application of these terms depends on local law and eligible regions. If online casino services are permitted where you are located in the Philippines, these terms apply to your account. Confirm your eligibility under local law before opening or continuing to use an account.
Log in and check the account section — your wallet history is visible there. For a full export or a formal record copy, contact support via live chat or email. Provide your registered contact number and specify the date range you need; the team will confirm the format they can deliver.
Closing your account does not erase your transaction records. We retain those for the period required by our legal and operational obligations. After the retention period ends, the data is deleted or anonymised. You can request confirmation of the retention timeframe by writing to support.
Yes. Contact support through live chat or the email path shown in your account settings. State clearly which detail is incorrect and what the correct version should be. The team will ask for verification before applying any change to your profile.
The platform side of every GCash, Maya and GrabPay transaction is covered here. Each transfer is logged in your account wallet and that record is the reference for any dispute you raise with us. The payment provider's own conditions apply to their side of the transaction simultaneously.
When we update these terms, the revised version is published on this page with a new date. We aim to notify active account holders through the contact details on file, but the published version on this page is always the current one. Continued use of the account after a revision constitutes acceptance.